Refunds and Returns Policy

Refunds & Returns Policy for Elaiouvios

Effective Date: November 2, 2024

Thank you for shopping with Elaiouvios! We are committed to providing quality extra virgin olive oil and ensuring a positive experience for our customers. This Refunds & Returns Policy explains the process, conditions, and timeframes for product returns and refunds.

1. Eligibility for Returns

We accept returns of unopened and unused products within 14 days of delivery. To be eligible for a return, the item must:

Be in its original packaging.
Be unopened and unused.
Include any original labels and tags.

Unfortunately, we cannot accept returns for products that have been opened, used, or do not meet the above conditions.

2. How to Initiate a Return

To begin the return process, please contact our Customer Support at [email protected] with the following details:

Your name and contact information.
Order number and date of purchase.
Reason for the return (optional but appreciated).

Once your request is received, we will review it and respond within 2 business days with return instructions, including the return address if eligible.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is damaged or defective. We recommend using a trackable shipping method, as we are not liable for items lost or damaged during return transit.

Return Address: Palea EO Rethimnou Irakliou 35, Chani Alexandrou 740 52, Greece

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receipt at [email protected]. Please include a description and photos of the damage. We may offer a replacement or full refund, including shipping costs, based on the nature of the issue.

5. Processing Your Refund

Once your returned item is received and inspected, we will notify you via email. If your return is approved, we will issue a refund to your original payment method within 10 business days.

6. Non-Refundable Items

The following are non-refundable:

Products that have been opened or used.
Items not returned in original packaging.
Items returned after 14 days from the delivery date, unless there is a defect.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the item according to this policy and place a new order for the desired product.