Privacy Policy for Elaiouvios
Effective Date: November 1, 2024
Welcome to Elaiouvios! This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, elaiouvios.com (the “Website”), or purchase our extra virgin olive oil products. As a business based in the EU, we adhere to the General Data Protection Regulation (GDPR) and aim to ensure transparency and protect your privacy rights.
1. Data Controller
The data controller for this Website is:
- Elaiouvios
- Address: Palea EO Rethimnou Irakliou 35, Chani Alexandrou 740 52
- Email: [email protected]
2. Personal Data We Collect
We may collect and process the following personal data:
- Contact Information: When you interact with us, such as by placing an order, we may collect your name, address, email address, and phone number.
- Payment Information: For order processing, we collect payment details through secure third-party payment processors (we do not store credit card information).
- Technical Information: When you visit our Website, we may collect information like your IP address, browser type, time zone setting, device, and browsing behavior through cookies and other tracking technologies.
- Communications: We collect any correspondence you send to us, such as inquiries or feedback.
3. How We Use Your Data
We use the data collected for the following purposes:
- Order Processing and Fulfillment: To process, confirm, and fulfill your orders for our products.
- Customer Support: To respond to your inquiries, requests, or complaints.
- Marketing Communications: To send promotional emails or newsletters if you have opted in; you may unsubscribe at any time.
- Improving Our Website: To analyze and enhance the functionality and usability of our Website.
- Legal Compliance: To comply with applicable laws, regulations, and industry standards.
4. Legal Basis for Processing Personal Data
We rely on the following legal bases for processing personal data:
- Contractual Necessity: To fulfill our contractual obligations to provide you with our products.
- Legitimate Interests: To improve our services, provide customer support, and conduct analytics.
- Consent: Where required, such as for marketing communications, we will ask for your explicit consent.
5. How We Share Your Data
We do not sell or rent your personal data. However, we may share your data with third parties under the following circumstances:
- Service Providers: With third-party vendors, such as payment processors, delivery services, and IT service providers, to facilitate our operations.
- Legal Requirements: If required by law, regulation, or court order, we may disclose personal data to comply with legal obligations or protect our rights.
6. International Data Transfers
Your personal data may be transferred and stored outside the European Economic Area (EEA). We ensure that any data transferred outside the EEA is protected by appropriate safeguards, such as Standard Contractual Clauses or other legally recognized mechanisms.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, we may retain your contact and order information for record-keeping, accounting, and tax purposes.
8. Security Measures
We implement technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes using secure servers, encryption, access control, and regular monitoring. However, please be aware that no online transmission or storage system can be entirely secure.
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You may request to correct any inaccurate or incomplete data.
- Deletion: You have the right to request the deletion of your data, subject to certain legal limitations.
- Restriction of Processing: You may request a limitation on the processing of your data.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Objection: You may object to processing based on legitimate interests or direct marketing purposes.
- Withdraw Consent: If you provided consent for data processing, you may withdraw it at any time without affecting the legality of processing based on prior consent.
To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before fulfilling your request.
10. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience and collect information about your usage. You can control your cookie preferences through your browser settings or our cookie consent banner. For more information, please refer to our Cookie Policy.
11. Third-Party Links
Our Website may contain links to third-party websites. This Privacy Policy does not cover those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of other sites you visit.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: [email protected]
- Address: Palea EO Rethimnou Irakliou 35, Chani Alexandrou 740 52
By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting Elaiouvios with your personal data.